At thekalaakul.com, we take great pride in the quality and uniqueness of our products. As each item is crafted or selected with care:

We do not offer returns or exchanges for any product once sold, as most items are customized or made-to-order.

Exception: Returns will only be accepted for glass products that are damaged during transit. In such cases, customers must:

Inform us within 48 hours of delivery.

Share clear photographs of the damaged item and packaging.

Ensure the product is unused and in original condition.